Subscriptions

Can I subscribe to any product?

We currently offer subscriptions for syrups and for ground and whole bean coffee.

How do I update my shipping address?

You can cancel your subscription in the customer portal, which can be accessed via magic links (delivered through emails) or from your customer account. There will be a ‘Manage Subscription’ button you can click on to be taken to the portal.

Once inside the portal, click the "See More Details." You will be taken to a page where you can modify your subscription. On the right side of the page, next to "Product Shipping Info," click "Edit."

How can I cancel my subscription?

You can cancel your subscription in the customer portal, which can be accessed via magic links (delivered through emails) or from your customer account. There will be a ‘Manage Subscription’ button you can click on to be taken to the portal.

Once inside the portal select "Cancel Subscription."

How can I view or modify my subscription?

You can view or modify your subscription in the customer portal, which can be accessed via magic links (delivered through emails) or from your customer account. There will be a ‘Manage Subscription’ button you can click on to be taken to the portal.

Once inside the portal, click the "See more details" button to be taken to a page where you can pause the subscription, edit the shipping address and payment method, adjust frequency, swap for a different product, or cancel the subscription.

Can I swap products for a different flavor?

You can swap products in the customer portal, which can be accessed via magic links (delivered through emails) or from your customer account. There will be a ‘Manage Subscription’ button you can click on to be taken to the portal.

Once inside the portal, click the "See more details" button to be taken to a page where you can make modifications. The "Swap Product" link will be below the product details.

Can I skip a delivery?

You can pause or skip deliveries in the customer portal, which can be accessed via magic links (delivered through emails) or from your customer account. There will be a ‘Manage Subscription’ button you can click on to be taken to the portal.

When will the first subscription order ship?

Orders placed after 2:00pm Pacific Time will be processed the next business day. Naturlax makes every effort to process and ship orders as soon as possible, excluding weekends and holidays. Occasionally, orders may be delayed due to inventory shortages or increased order volume. Please note that our processing time is typically lengthier because each product is made to order, meaning you get the freshest product possible. When estimating your order's arrival date, please be sure to include the additional transit time it will take for your product to arrive once we ship it. We use UPS for most domestic shipping. International shipments, and orders being delivered to P.O. Boxes are shipped USPS. For all commercial accounts we do require a 10 business days processing time. This includes all orders $200 and above. Please plan orders accordingly. The reason commercial accounts experience a longer processing time is because the order processes for business accounts requires a much more detailed set of procedures. Remember, all orders are made fresh to order.

More shipping information can be found here.

When will I be charged for my subscription order?

Subscriptions are charged on the same day of the week as when the initial order was placed.

A reminder email will be sent 5 days before each subscription order is charged.

Can I redeem and accrue rewards points on subscription orders?

Subscription items do not earn rewards points.

On the initial order, points can be redeemed towards a cart with subscription items.

Why did I not receive a discount?

Additional discounts can not be applied to subscription orders.

Do you accept returns or offer refunds on subscriptions?

Please view our return policy here.