All orders where delivery is refused by the customer will be billed for shipping costs plus a 25% disposal fee.

Shipping Returns: Shipping costs associated with merchandise returned to Naturlax due to an incorrect address (if provided by the customer), or unclaimed packages returned to us, are the responsibility of the customer. Authorized returns are subject to a 25% disposal fee. If reshipment of unclaimed returned packages is desired, additional shipping costs will apply.

All sales are final. The only exceptions are any problems directly related to product quality due to our workmanship.

No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to our Quality Control Department for testing, according to the 'Lot' the product was produced in.

We guarantee the quality of all Naturlax products. Due to the nature of natural and organic products, we recommend customers unfamiliar with our products, start with smaller quantities for testing purposes prior to purchasing a large order. If an error occurs in the manufacturing process, we will gladly resolve the issue or replace an inadequate product. Per established health and safety programs, we are required to destroy returned merchandise. The item can be replaced at our discretion.